Shipping policy

Shipping Policy for VioletOrchid.co

At Violet Orchid, we strive to make your shopping experience seamless and enjoyable. Below is our shipping policy to ensure you know what to expect after placing your order with us.

Processing Times

• All orders are processed within 3-7 business days (excluding weekends and holidays).

• During peak periods or sales events, processing times may extend to 5-10 business days. We will notify you of any significant delays.

Shipping Rates & Delivery Estimates

We offer the following shipping options at checkout:

1. Standard Shipping

• Estimated Delivery: 5-7 business days

• Cost: To be calculated at checkout based on shipping provider, weight and dimensions of items.

2. Expedited Shipping

• Estimated Delivery: 2-3 business days

• Cost:To be calculated at checkout based on shipping provider, weight and dimensions of items.

Please note delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

International Shipping

• We currently ship to select international destinations.

• International shipping rates vary by location and will be calculated at checkout.

• Customers are responsible for any customs duties, taxes, or fees required by their country.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

• If you don’t receive a tracking email, please contact us at contactus@violetorchid.co.

Missing or Delayed Shipments

• If your order hasn’t arrived within the estimated timeframe, please contact us at contactus@violetorchid.co.

• We are happy to assist with tracking your package or resolving any delivery issues.

Undeliverable Packages

• If a package is returned to us as undeliverable, we will notify you and arrange to resend the item. Additional shipping fees may apply.

Lost or Damaged Items

• In the rare event your package is lost or arrives damaged, please notify us within 7 days of delivery.

• For damaged items, provide photos of the package and contents for faster resolution.

We value your trust and are committed to ensuring your order arrives safely and on time. If you have any questions about shipping, feel free to contact our team at contactus@violetorchid.co.

Shipping

We carefully package and ship each order with intention. Orders are processed promptly, with reliable delivery to ensure your items arrive safely and beautifully.

Returns & Exchanges

We want you to love every detail. If something isn’t quite right, we offer a simple return process within our policy window for your peace of mind.

Top-notch support

We’re here for you. For questions, support, or inquiries, our team is always ready to assist with care and prompt attention.

Quality Promise

Every piece is thoughtfully selected with quality and intention in mind—because you deserve products that elevate your everyday.

Secure payments

Your payment information is processed securely. We use trusted, encrypted checkout systems to ensure your details are protected at every step.